Operations Manager

Join Our Team as a Remote Operations Manager!

Are you a highly motivated and organized professional with a passion for travel and customer service? Do you thrive in a dynamic environment where your leadership can make a significant impact? If so, we want you to join our team at US Ghost Adventures, where you’ll oversee and elevate the operations of several unique tour companies, including nationwide ghost tours, local brewery/drink bus tours, and food tours—all from the comfort of your own home.

Your Role:
As our Operations Manager, you will play a key role in ensuring the seamless operation of our tours across multiple cities. Your responsibilities will include:

• Leading Onboarding & Training: Conduct onboarding and training for tour staff in 12+ cities, ensuring each team member is well-prepared to deliver exceptional experiences.
• Coordinating Operations: Communicate with staff and contractors to manage schedules and ensure tours are fully staffed.
• Delivering Outstanding Customer Service: Handle customer inquiries, manage online reviews, facilitate refunds/cancellations, and provide general support to ensure customer satisfaction.
• Supporting Social Media Management: Engage with our audience by responding to messages and occasionally posting updates.
• Building Relationships: Cultivate and maintain partnerships with local communities and marketing partners.
• Other duties as assigned.

What We’re Looking For:
We seek a proactive and detail-oriented leader who can juggle multiple tasks and priorities. The ideal candidate will have:

• 4+ years of management experience, ideally in customer service.
• Flexible availability to work evenings to support our evening tour operations and West Coast teams.
• Weekend availability for customer support, with the flexibility to take two days off during the week and one weekend off per month.
• Experience managing social media accounts or relevant education is a plus.
• Excellent time management skills, strong problem-solving abilities, and a high level of attention to detail.
• Proficiency in Google Docs, Microsoft Office, and Dropbox.
• A professional demeanor with a positive outlook and exceptional communication skills, both written and verbal.

What We Offer:

• Competitive compensation to match your skills and experience.
• Benefits: Including health benefits, 80 hours of paid time off, and 5 days of sick pay.
• Remote Work: Enjoy the flexibility and convenience of working from home.
• Career Growth: A steep learning curve with opportunities for advancement based on your performance.
• Supportive Environment: Work in a positive, collaborative environment where your growth is encouraged and supported.

Salary Range: $40,000 - $42,000 a year
 

Zaal Ventures is a remote company.

Zaal Ventures is a Veteran-Friendly Employer. We value the perspectives, backgrounds, skills, work ethic and leadership that those who are military connected bring to the workforce.

As part of our People First culture, Zaal Ventures is proud to offer a robust and competitive Total Rewards benefits package.

Zaal Ventures is an Equal Opportunity Employer that celebrates diversity and believes employing a diverse workforce is key to our success. We are committed to providing equal employment opportunities to all individuals.

We are not able to sponsor work visas for this position.